While Konami recently released a patch to fix issues with the PS3 version of their Silent Hill HD Collection, Xbox 360 users were left hanging saying that, “plans for an XBOX®360 title update have been cancelled due to technical issues and resources.” Instead, according to a Facebook post on the Silent Hill page, Konami will be providing an exchange service for those unfortunate souls who bought the Xbox 360 version. It’s so beyond repair that they’ve abandoned hope of salvation and have agreed to just take it back and bury it in the yard for you. What the “exchange” entails (refund? credit?) was not disclosed.
In order to get the exchange, you must have purchased a new copy of the game from a “recognized retailer” and still have the original receipt, which you have to mail to Konami Customer Service. Additionally, only games purchased on or before August 8th, 2012 are valid. Hit the jump for the full post and additional info.
Konami also explained that a patch for Silent Hill: Downpour was still in development for both platforms, but no release date was given.
Attention Silent Hill fans:
If you purchased Silent Hill HD Collection for the Xbox 360 new and from a recognized retailer, and still have the original receipt, please send your receipt to Konami Customer Service for verification and further details on how to exchange your product. This offer is only valid for Silent Hill HD Collection (XBOX 360 version) games purchased on or before 08.08.2012. All requests must be made in writing and submitted on or before 10.07.2012 and is subject to availability. Any inquiries received after this date will not fall under this exchange program. This offer valid for purchases made in North and South America.
Note: The patch for Silent Hill: Downpour for both Xbox 360 and PlayStation 3 is still currently in development and scheduled for release at a later date.
The Silent Hill HD Collection was released in March of this year, and has been overwhelmingly condemned by players and even former Silent Hill artists. Why? Because Konami lost the original source code and had to make stuff up. Oops.